LGExch Privacy Policy

1. Who We Are

LGExch operates the online gaming and sports betting platform available at lgexch.pro. This Privacy Policy applies to all players who register for and use the LGExch platform, including the website, the mobile app, and all associated services. When you create an account on LGExch, you are sharing certain personal information with us and you have the right to know exactly how that information is used.

This policy covers all data collected during registration, identity verification, deposits and withdrawals, gameplay, use of the mobile app, customer support interactions, and general browsing of the platform. If you have any questions about how your data is handled, you can contact the support team at any time using the details in the footer of this page.

2. What Personal Data We Collect

LGExch collects personal data through several channels — registration, identity verification, gameplay activity, payment processing, and general platform use. Below is a breakdown of the categories of data we collect and why.

Registration and Account Data

• Full name as it appears on your CNIC or passport
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Username and encrypted password
• Country and city of residence

Identity Verification Data

Before your first withdrawal is processed, LGExch is required to verify your identity as part of standard Know Your Customer (KYC) procedures. This involves collecting:

• Copy of your CNIC (front and back) or valid passport
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account matching the registered mobile number)
• In some cases, a selfie or additional document for enhanced verification

Financial and Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment methods used (JazzCash, Easypaisa, Raast, Bank Transfer, cards, mobile wallets)
• Transaction timestamps and reference numbers
• Account balance history

Gameplay and Betting Activity

• Sports bets placed — including match, market, odds, and outcome
• Casino game sessions — game title, bet amount, result
• Bonus activations and wagering progress
• VIP tier and reward history

Technical and Device Data

• IP address at time of login and key account actions
• Device type, operating system, and browser version
• Session duration and navigation patterns within the platform
• App version if using the LGExch Android app

Data Category	Purpose	Retention
Registration & Account Data	Account creation, login, identity verification	Duration of account + 5 years
KYC Documents	Age & identity verification, fraud prevention	Duration of account + 5 years
Financial & Transaction Data	Payment processing, withdrawal verification, AML compliance	7 years minimum
Gameplay & Betting Activity	Account management, dispute resolution, bonus tracking	Duration of account + 3 years
Technical & Device Data	Security monitoring, fraud detection, platform optimisation	13 months rolling
Customer Support Records	Complaint handling, dispute resolution, quality review	3 years from last interaction

3. How We Use Your Data

LGExch uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes beyond those listed here without first notifying you and, where required, obtaining your consent.

• Running your account: Your registration data is used to create, maintain, and secure your player account on the platform.
• Processing payments: Financial data is shared with our payment processing partners to facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported methods.
• Identity and age verification: KYC documents are used to confirm that you are who you say you are and that you meet the minimum age requirement of 18 years.
• Fraud prevention and security: Technical data, IP addresses, and transaction patterns are monitored to detect and prevent fraudulent activity, account takeovers, and money laundering.
• Customer support: When you contact the LGExch support team, your account data and interaction history are used to respond to and resolve your query efficiently.
• Platform improvement: Aggregated, anonymised data about how players navigate the platform is used to improve the user experience — including game loading times, navigation structure, and mobile app performance.
• Responsible gaming: Betting history and account activity data may be used to identify patterns associated with problem gambling and to trigger responsible gaming prompts or tool suggestions where appropriate.
• Bonus and VIP management: Gameplay data is used to track wagering progress toward bonus requirements and to calculate VIP tier progression.

4. Who We Share Your Data With

LGExch does not sell your personal data to any third party. Data sharing is limited to partners and service providers who are directly involved in delivering the platform and its services. All third-party data processors are required to handle your data securely and only for the specific purpose for which it was shared.

Payment Processors

When you make a deposit or request a withdrawal, your financial information is shared with the relevant payment processor — such as JazzCash, Easypaisa, or your bank — to complete the transaction. These providers operate under their own privacy policies and security standards.

Identity Verification Partners

KYC documentation may be processed by a third-party identity verification service provider. This partner is bound by strict data handling agreements and may only use your documents for the purpose of verifying your identity on behalf of LGExch.

Game Software Providers

The Live Casino and game lobby titles on LGExch are powered by third-party software studios. These providers may receive limited gameplay data — such as session start and end times and game results — for the purpose of game integrity, dispute resolution, and technical support.

Legal and Regulatory Authorities

LGExch may be required to disclose personal data to law enforcement or relevant authorities in response to a lawful request, court order, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other illegal activity. In such cases, only the minimum necessary data will be disclosed.

5. Cookies and Tracking Technologies

LGExch uses cookies and similar technologies on the website and in the mobile app to ensure the platform functions correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

Essential Cookies

These cookies are necessary for the platform to function. They maintain your login session, remember your language and currency preferences, and keep your betting slip active during a session. You cannot opt out of essential cookies without disabling basic platform functionality.

Functional Cookies

Functional cookies remember your settings and preferences across visits — such as your preferred sports market or your most recently used payment method — so you do not have to set them again each time you log in.

Analytics Cookies

LGExch uses anonymised analytics data to understand platform performance, identify navigation bottlenecks, and improve the overall experience. This data cannot be used to identify individual players and is not shared with advertising partners.

You can manage cookie preferences through your browser settings at any time. Disabling certain types of cookies may affect platform functionality — for example, logging out automatically if session cookies are blocked.

6. How We Keep Your Data Safe

LGExch takes data security seriously. The following measures are in place to protect your personal and financial information:

• SSL Encryption: All data transmitted between your device and the LGExch platform is encrypted using industry-standard SSL/TLS protocols. This applies to login, deposits, withdrawals, and all account interactions.
• Secure Storage: Personal data is stored on secured servers with access restricted to authorised personnel only. Payment data is stored in compliance with applicable payment security standards.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of login security.
• Fraud Monitoring: Automated systems continuously monitor account activity for unusual patterns — including login from new devices, large or rapid withdrawal requests, and irregular betting behaviour — and flag them for review.
• Staff Access Controls: Only LGExch staff with a legitimate operational need can access player account data, and all such access is logged for audit purposes.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, LGExch will notify affected players promptly and take immediate steps to contain and investigate the incident.

7. Your Data Rights

As a registered player on LGExch, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data LGExch holds about you at any time. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of the information on your account is inaccurate or out of date, you can request a correction. For certain fields — such as your registered name — a supporting document may be required.
• Right to Erasure: You can request that your personal data be deleted. Note that some data — particularly financial transaction records — must be retained for a legally required period regardless of such a request. We will inform you of any data that cannot be deleted and the reason why.
• Right to Restrict Processing: In certain circumstances, you can ask LGExch to limit how your data is used while a correction or erasure request is being processed.
• Right to Withdraw Consent: Where data processing is based on your consent — such as receiving marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the LGExch support team using the email address shown in the footer. We will acknowledge your request promptly and provide a response within a reasonable period. We may need to verify your identity before processing certain requests to ensure that data is not disclosed or altered based on an unauthorised request.

8. How Long We Keep Your Data

LGExch retains personal data for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable law. The data retention periods in the table above in Section 2 reflect our standard practice. Financial transaction records are retained for a minimum of seven years in line with standard anti-money-laundering obligations. KYC documents are kept for the duration of your account relationship with LGExch plus an additional five years.

When your account is closed — whether at your request or by LGExch — your data is not immediately deleted. It is retained for the applicable retention period set out above, after which it is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, but it cannot be linked back to any individual player.

9. Third-Party Links and Services

The LGExch platform may occasionally reference third-party services — such as payment providers or game software studios — in a descriptive capacity. This Privacy Policy applies only to data collected directly by LGExch. If you interact with a third-party service that has its own privacy policy, that policy governs how your data is handled by that provider.

10. Children and Minors

LGExch is strictly an adult platform and is not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that an account has been registered by someone under 18, that account will be closed immediately, all funds will be returned after identity verification, and any associated data will be deleted in accordance with applicable law. If you believe a minor has registered on the platform, please contact our support team right away.

11. Changes to This Privacy Policy

LGExch may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or legal requirements. When we make changes, the updated policy will be published on this page with a revised date at the top. For significant changes, we may also notify registered players through the platform's notification system.

Continued use of the LGExch platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically — particularly when you receive a notification about policy changes.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled by LGExch, please get in touch with the support team. Contact details are available in the footer of every page on the platform. We take privacy enquiries seriously and aim to respond promptly and helpfully to every message we receive.

For formal data access, correction, or deletion requests, please email us directly with the subject line "Privacy Request" along with your registered username and the specific nature of your request. We will verify your identity and respond within a reasonable timeframe.